Careers

Customer Success and Product Support Specialist

Tel Aviv, Israel · Full-time · Associate

About The Position

This role is dedicated to maximizing customer value from the CytoReason software tool​s. As the main goal of this team is to ensure the customer achieves their desired outcome via interaction with CytoReason, we are looking for a stellar team member who will lead the scientific and technical onboarding experience so the customer can generate quick value from the product which will convince him to use it regularly. 

Responsibilities

  • Training – end-to-end responsibility for the full training cycle including audience analysis, material design, development of training material and logistics, implementation, and evaluation
  • Generation of product support material - FAQs, tutorials, technical information & manuals
  • Onboarding - Ensure the customer experiences first-time value (FTV) ASAP and ensure the process is smooth and easy ​
  • Immediate product support- to be the go-to person for technical questions, scientific guidance, and user consultation 

Requirements

  • MSc in bioinformatics
  • 2 years experience in the pharma industry
  • People and teaching skills – Ability to train a large number of users and bring them quickly to a point they can gain value from the software they are trained on
  • Native English speaker
  • Proactive and initiator - Always looking for ways to engage with the customer and increase the value they receive from the tool and teach them more and more functionality

Advantages

  • Ph.D. in bioinformatics, or related fields

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