Customer Success and Product Support Specialist

Tel Aviv, Israel · Full-time · Associate

About The Position

This role is dedicated to maximizing customer value from the CytoReason software tool​s. As the main goal of this team is to ensure the customer achieves their desired outcome via interaction with CytoReason, we are looking for a stellar team member who will lead the scientific and technical onboarding experience so the customer can generate quick value from the product which will convince him to use it regularly. 


  • Training – end-to-end responsibility for the full training cycle including audience analysis, material design, development of training material and logistics, implementation, and evaluation
  • Generation of product support material - FAQs, tutorials, technical information & manuals
  • Onboarding - Ensure the customer experiences first-time value (FTV) ASAP and ensure the process is smooth and easy ​
  • Immediate product support- to be the go-to person for technical questions, scientific guidance, and user consultation 


  • MSc in bioinformatics
  • 2 years experience in the pharma industry
  • People and teaching skills – Ability to train a large number of users and bring them quickly to a point they can gain value from the software they are trained on
  • Native English speaker
  • Proactive and initiator - Always looking for ways to engage with the customer and increase the value they receive from the tool and teach them more and more functionality


  • Ph.D. in bioinformatics, or related fields

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